Service Desk Coordinator

Minimum Requirements And Competencies

• Diploma or degree in Business Administration, Engineering, or a related field.
  
• 1-2 years of experience in a coordination, sales support, or customer service role experience in a technical, security, or service industry is an added advantage.
  
• Proficient in Microsoft Excel and Word; familiarity with CRM or quotation software is an advantage.
  
• Strong organizational skills with the ability to manage multiple quotations and follow-ups simultaneously.
  
• Good written communication skills, with the ability to draft clear and professional client correspondence.
  
• A proactive, detail-oriented approach with the foresight to flag issues before they become delays.
  

Key Responsibilities/ Accountabilities

Key Responsibilities

• Prepare commercial quotations for parts, repairs, and replacements identified by the Support team during preventive maintenance visits and call-outs.
  
• Track quotations through to client approval, following up proactively with clients on outstanding or pending quotes.
  
• Work closely with the Support Coordinator to ensure preventive maintenance (PM) schedules are kept up to date and PM visits are planned and executed on time.
  
• Ensure that any items flagged for replacement or repair are resolved and closed out before the next scheduled PM visit.
  
• Provide backup client communication including responding to service-related emails.
  
• Maintain accurate, up-to-date records of quotations, approvals, and PM scheduling status.
  
• Liaise with the presales and support teams to gather accurate information needed to prepare quotations.
  
• Assist the presales team in preparing commercial quotations for project-related activities, in addition to after-sales quoting.
  
• Support the wider Support Department with coordination and administrative tasks as needed to keep after-sales service delivery running smoothly.