Solar Installation Manager- Inverters

You might be a strong candidate if you:

• Hold a bachelor’s degree in Engineering or a related discipline from a recognized university; an advanced degree is an added advantage.
  
• Have a minimum 7 years of experience managing field installation teams in the solar energy, inverter/UPS, or telecommunications industry.
  
• Possess in-depth knowledge of solar inverter and PV systems, electrical wiring standards, and power electronics.
  
• Are proficient in diagnostic tools, software, and remote monitoring platforms.
  
• Demonstrate excellent communication, critical thinking, and problem-solving skills, with the ability to perform effectively under pressure.
  
• Have good organizational efficiency, customer service orientation, and entrepreneurial mindset.
  
• Are a value-motivated person with humility and a strong identity to Sun King’s social mission of expanding energy access.
  

Team Stewardship & Field Staff Management:

• Steer, manage, coach, and assist a network of zonal and regional installation and service teams across the territory.
  
• Drive professional growth within the teams, mentoring technicians and team stewards to develop best-in-class technical and customer service skill sets.
  
• Foster a culture of safety, quality, accountability, and continuous improvement.
  

Installation Operations & Project Management:

• Oversee the end-to-end installation process for solar inverter systems, ensuring projects are completed on time, within scope, and on budget.
  
• Allocate resources efficiently and manage the scheduling of installation teams to maximise productivity and meet installation targets.
  
• Act as the primary point of escalation for complex installation setbacks, providing hands-on technical guidance and problem-solving assistance to field teams.
  

Quality Assurance & Safety Compliance:

• Implement and enforce strict quality control checks for all installations, ensuring they meet Sun King’s technical standards and manufacturer specifications.
  
• Guarantee 100% adherence to all health, safety, and environmental (HSE) protocols, conducting regular safety audits and training sessions.
  
• Maintain detailed records of installations, inspections, and compliance certifications.
  

Customer Satisfaction & Service Excellence:

• Uphold the highest standards of customer service, ensuring a seamless installation experience and proactive post-installation assistance.
  
• Address customer escalations related to installation quality or timelines promptly and effectively.
  
• Monitor customer feedback and Net Promoter Score (NPS) to identify areas for improvement and implement corrective actions.
  

Operational Efficiency & Performance Metrics:

• Be accountable for key performance indicators (KPIs), including installation turnaround time (TAT), first-time fix rate, technician productivity, and cost per installation.
  
• Evaluate performance data to identify bottlenecks, implement process optimizations, and drive operational excellence.
  
• Prepare and present regular performance reports to senior management.
  

Technical Training & Development:

• Develop and conduct ongoing technical training programs on new inverter technologies, installation methodologies, and troubleshooting techniques.
  
• Ensure all team members are certified and up-to-date with the latest product knowledge and safety procedures.