Spa and Wellness Manager

Qualifications

The Successful candidate will have:

• 4 years+ managing a luxury hotel spa
  
• Flexibility – this is a full-time role, flexibility and shift work is required.
  
• A real understanding of hotel operation.
  
• Ability to work on own initiative.
  
• Excellent communication skills with excellent spoken & written English.
  
• Outgoing, bubbly and confidence in dealing with a range of customers.
  
• Previous experience in a similar role in a 4/5 star.
  
• A structured and organized approach to work planning.
  

• Establish and maintain the highest standards of etiquette and service in all guest and staff interactions.
  
• Execute Spa & Wellness objectives across operations, finance, people management & marketing.
  
• Direct and lead the day to day Spa operation ensuring all standards are followed.
  
• Train, and manage a team of dedicated spa professionals, fostering accountability and alignment with business goals.
  
• Monitor daily activities, address issues promptly, and continuously strive for excellence.
  
• Stay updated on spa services, pricing, schedules, specials, and competitor offerings
  
• Lead by example, demonstrating proper etiquette and professionalism at all times.
  
• Communicate housekeeping and maintenance needs, ensuring prompt action.
  
• Support team members in all aspects of the business operation.
  
• Ensure team members are familiar with all areas of the Spa & Wellness operation, including product knowledge and retail sales.
  
• Assist in the recruitment, development and training of all Spa & Wellness team members.