Talent Operations Specialist

Responsibilities:

Employee Lifecycle Administration

• Undertake accurate and timely employee administration and transactional processes, including drafting and sending employment contracts, making changes to individual terms and conditions, document processing, onboarding, offboarding, and internal mobility.
  
• Conduct background and document checks for the core team, ensuring new team members have submitted required clearance certificates.
  

Process Management Support

• Support the documentation and improvement of Talent processes and procedures, ensuring alignment with global standards and local regulations.
  
• Assist in the implementation of technology solutions, such as HRIS enhancements or self-service portals, to improve efficiency and user experience.
  
• Participate in process audits and assessments to identify areas for improvement.
  

Communication And Correspondence

• Communicate standard Talent policies and procedures to employees and managers.
  
• Draft routine correspondence, such as emails and letters, related to employee relations activities.
  
• Communicate effectively with employees at all levels.
  

Audit And Compliance Support

• Assist in conducting internal and external audits of Talent processes and procedures.
  
• Review employee records for accuracy and completeness.
  

Conflict Resolution Support

• Assist with the initial stages of conflict resolution under close supervision, facilitating communication between parties involved.
  

Requirements

Must-have skills (required)

• Talent process knowledge: applies knowledge of talent management processes to support employee relations activities and initiatives.
  
• Systems proficiency: demonstrates proficiency in HRIS and other relevant systems, leveraging technology to streamline processes and enhance data management.
  
• Stakeholder relationship management: establishes rapport with stakeholders to facilitate the resolution of employee relations issues and ensure alignment with organizational objectives.
  
• Communication and customer service skills: demonstrates clear and empathetic communication, fostering trust and rapport with stakeholders while delivering exceptional service.
  
• Decision-making: exercises judgment in making decisions on routine employee relations issues, considering various perspectives and potential implications.
  
• Problem-solving and conflict resolution: applies problem-solving and conflict resolution skills to resolve routine issues, seeking guidance from supervisors as necessary.
  
• Change management: supports change management initiatives related to employee relations, providing guidance to colleagues during periods of transition.
  

Academic and Professional Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
  
• 2–4 years of experience in HR operations, talent operations, or a related administrative role.
  

Nice-to-have skills (preferred)

• Experience with HRIS platforms and self-service portals.
  
• Exposure to global or multi-country HR operations.