Technical Representative

Requirements

• Diploma/Degree in any sales or any related field.
  
• Minimum of 1 year experience in sales, customer acquisition & support.
  

Task Execution & Productivity

• Execute all assigned tasks strictly in engine priority order.
  
• Protect Day 0–3 customers from running out of LPG or meter battery.
  
• Close all assigned tickets within defined SLAs.
  
• Maintain high daily productivity levels.
  
• Minimise reschedules and unreachable outcomes.
  

Customer Service & Professional Conduct

• Deliver respectful, professional service at all times.
  
• Wear full branded company attire and maintain a clean, presentable appearance.
  
• Communicate clearly and courteously with customers.
  
• Avoid rude behaviour, arguments, or misconduct.
  
• Represent the company positively in all interactions.
  

Data Accuracy & Customer Information Updates

• Update customer location data when discrepancies are found.
  
• Report customers who have moved, changed household size, or altered usage patterns.
  
• Ensure correct customer-to-asset linkage at all times.
  
• Follow repossession procedures strictly — never hand assets directly between customers.
  
• Prevent misuse of accounts or continuation of old accounts.
  

Reduction of Reschedules & Unreachable Customers

• Make genuine, verifiable contact attempts.
  
• Record accurate structured reason codes for uncompleted tasks.
  
• Escalate repeated no-access or unreachable cases to the Team Leader.
  
• Avoid unnecessary postponements.
  

Process Compliance & Integrity

• Follow all company SOPs without shortcuts.
  
• Do not manipulate or falsify job closure data.
  
• Do not bypass system controls or procedures.
  

Inventory Accountability

• Account for all inventory issued by Depot Stocks Clerk or Logistics team.
  
• Prevent loss, damage, or misuse of company assets.
  
• Return unused or faulty items properly.
  

Field Intelligence & Escalation

• Report tampering, fraud, unusual usage patterns, or safety concerns.
  
• Escalate risks or recurring operational issues promptly.