Technical Support Agent (Iot + Music Focus)

Candidates should meet at least 6 of the following requirements:

• Prior experience in voice-based customer support at a call center or a BPO.
  
• Excellent verbal and written communication skills in English, with strong empathy and the ability to understand and respond to customer needs effectively.
  
• Experience using CRM tools
  
• Experience with technical troubleshooting and problem-solving
  
• Familiarity with IoT
  
• Strong attention to detail, with excellent record-keeping and follow-up skills.
  
• Up-to-date knowledge of music trends and streaming platforms (e.g., Spotify, Apple Music)
  
• Fast learner, well-organized, and able to multitask efficiently
  

Nice to Have

• Experience with audio hardware (speakers, PA systems, amplifiers, etc.)
  
• Background in sales
  
• Comfort with reading scripts, technical instructions, or basic code
  

• Handle customer interactions and support inquiries via voice channels
  
• Support sales efforts by engaging customers and identifying opportunities
  
• Assist with troubleshooting or guiding clients on audio and streaming solutions
  
• Maintain accurate records and updates in internal systems
  
• Provide professional and polite responses at all times
  
• Ensure proper monitoring, maintenance tracking, and oversight of client accounts
  
• Collaborate with internal teams to resolve technical or service-related issues