Telesales Agent

About the Company

Cliniva is a community based women’s healthcare platform for Africa (starting in Kenya). We are targeting a $40b opportunity which has the potential to change the lives of half a billion women through improved primary care. Our solution offers patients a high quality omnichannel experience by integrating neighborhood mini clinics and telemedicine. In 2023, we increased revenue 5.5X, achieved an industry leading NPS of 94.

Cliniva is backed by a range of prominent investors, including some of the most successful tech founders in the UK and France, as well as prominent healthcare leaders in the UK, France, Kenya, and the Middle East. We are on a mission to make quality healthcare affordable, accessible and enjoyable for every African woman and their families and are building a stellar team to realize the mission!

• Perform proactive cold calls to potential clients (individuals) to generate new leads and conversions.
  

• Meet and exceed sales targets through managing a high number of daily calls, active prospecting from cold calls, lead generation, and effectively managing objections to convert clients.
  

• Maintain a thorough understanding of company products and services, and articulate the value proposition, benefits and pricing to potential customers.
  

• Use pre-defined scripts and materials to achieve consistency and maintain brand voice during all customer conversations. Suggest changes to scripts and materials based on outcomes and customer feedback.
  

• Manage the sales funnel and regularly follow up with leads to nurture relationships and achieve conversions.
  

Sales Strategy and Reporting

• Work closely with the Cliniva leadership to implement effective sales strategies that align with business goals.
  

• Participate in sales meetings and training to continually improve selling skills and product knowledge.
  

• Track sales performance and submit regular reports on sales activities, including lead generation and conversion rates
  

• Maintain CRM hygiene to manage customer interactions, update lead status, and document feedback.
  

• Stay updated on competitor offerings and latest trends in women’s healthcare.
  

What We Are Looking For

• 1+ years of tele sales experience for a B2C brand in Kenya (healthcare experience is a plus).
  

• Proven ability in cold calling, meeting and exceeding sales targets, and handling customer objections.
  

• Strong relationship-building and interpersonal skills with the ability to quickly connect with people.
  

• Excellent communication skills (verbal and written), with the ability to articulate solutions effectively.
  

• A quick learner who can absorb product knowledge and value propositions quickly.
  

• Problem-solving skills with the ability to offer empathetic, honest solutions on the spot.
  

• Experience using CRM systems to manage client data and track interactions.
  

At Cliniva we believe that a diverse set of backgrounds and life experiences enrich our team and allow us to achieve above and beyond our goals.