TRAINING MANAGER; ALTERNATIVE CHANNELS

About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role

Reporting to the Head of Agency Training, the Training Manager – Alternative Channels will be responsible for the design, implementation, and continuous improvement of training programs for Bancassurance and Sacco Assurance distribution channels. The role aims to equip relationship managers, bank staff, and sacco representatives with the technical knowledge, product expertise, sales capabilities, and regulatory understanding required to effectively distribute life insurance solutions. The role will also support business growth, channel productivity, and the development of a high-performance, customer-centric sales culture across alternative channels.

Key Responsibilities

Strategic Responsibilities

• Develop and execute a comprehensive training strategy for Bancassurance and Sacco Assurance channels aligned to the organization’s growth and distribution objectives.
• Translate strategic training priorities into practical, channel-specific training plans for Bancassurance and Sacco Assurance.
• Design structured learning pathways for alternative channels to enhance productivity and advisory capability.

Training Delivery & Channel Enablement

• Deliver product, sales, and compliance training
• Ensure consistent and high-quality training delivery across all alternative channels.

Curriculum Implementation & Content Support

• Ensure training content is practical, relevant, and aligned to channel realities

Training Coordination & Sales Support

• Conduct field visits, joint sales engagements, and coaching sessions to reinforce training.
• Manage the training calendar for Bancassurance and Sacco channels

Compliance, Governance & Reporting

• Ensure all training activities and records meet regulatory and audit requirements.
• Prepare periodic reports and insights on training impact within alternative channels.

Stakeholder Engagement

• Act as a key training contact point for alternative channel stakeholders.
• Work closely with Bancassurance partners, Sacco leadership, Sales teams, and Product teams to co-create relevant training interventions.

Leadership & Culture Responsibilities

• Champion a strong learning culture across Bancassurance and Sacco channels
• Provide coaching and mentorship to trainees and channel stakeholders.
• Support talent identification and development within alternative channels.

Qualifications

• Bachelors Degree in Business, Finance or related Field
• Professional Insurance Certification (e.g COP, LOMA or Diploma in Insurance)
• Minimum of 7 years’ experience with 3 years at a supervisory level
• Insurance industry experience is required

Key Competencies

• Expertise in Life Insurance Products & Sales Processes
• Proficient in Instructional Design and adult learning methodologies
• Strong Leadership and Coaching skills
• Excellent Presentation and Facilitation capabilities
• Analytical with strong Needs Assessment and Performance Evaluation experience
• Skilled in Stakeholder Engagement and Communication