Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
  

• Relevant certifications (e.g., ITIL, PMP, Cisco, Microsoft, CompTIA) are an advantage.
  

• 5–8 years of IT experience with at least 2–3 years in a managerial or supervisory role.
  

• Experience managing IT infrastructure, networks, and enterprise systems.
  

• Experience in cybersecurity and IT project management is an advantage.
  

• Develop and implement IT strategies aligned with organizational goals.
  
• Oversee the management and maintenance of IT infrastructure, networks, servers, and systems.
  
• Ensure high system availability, performance, and reliability.
  
• Plan and execute IT upgrades, installations, and migrations.
  
• Manage enterprise applications, databases, and software solutions.
  
• Oversee IT helpdesk operations and provide technical support where necessary.
  
• Ensure timely resolution of system issues and user support requests.
  
• Develop and enforce IT security policies and procedures.
  
• Monitor systems for security threats and vulnerabilities.
  
• Ensure data protection, backup, disaster recovery, and business continuity plans are in place.
  
• Manage access controls and information security compliance.
  
• Manage relationships with IT vendors, service providers, and consultants.
  
• Negotiate contracts and oversee service delivery.
  
• Lead IT-related projects including system implementations and upgrades.
  
• Develop and manage IT budgets and cost control measures.
  
• Track IT assets, licenses, and inventory.
  
• Recommend technology investments to improve business efficiency.
  
• Ensure compliance with IT policies, standards, and regulatory requirements.
  
• Maintain system documentation, procedures, and user manuals.
  
• Prepare IT reports and performance metrics for management.