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Information technology, software development, data Jobs in Technology, in Nigeria
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Infinion Technologies
Data Engineer
Lagos, Nigeria
Closing: May 12, 2024
15 days remainingPublished: Apr 27, 2024 (1 day ago)
Job Requirements
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Job Summary
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What We're Looking For
- Proven experience in a Product Support Management role within a fast-paced tech or e-Commerce environment.
- Excellent leadership abilities and a track record of managing high-performing teams.
- Strong technical background, with the ability to understand and troubleshoot complex issues.
- Exceptional communication and interpersonal skills, capable of engaging effectively with both technical and non-technical stakeholders.
- Customer-focused mindset, with a passion for delivering outstanding service and support.
- Experience with data analysis and feedback gathering tools to inform product improvement strategies.
Responsibilities
What We're Looking For
- Proven experience in a Product Support Management role within a fast-paced tech or e-Commerce environment.
- Excellent leadership abilities and a track record of managing high-performing teams.
- Strong technical background, with the ability to understand and troubleshoot complex issues.
- Exceptional communication and interpersonal skills, capable of engaging effectively with both technical and non-technical stakeholders.
- Customer-focused mindset, with a passion for delivering outstanding service and support.
- Experience with data analysis and feedback gathering tools to inform product improvement strategies.
The Role
- The Product Support Manager will play a pivotal role in ensuring our platform operates seamlessly and effectively meets the needs of our users.
- This position involves a blend of technical acumen, customer service expertise, and leadership skills to manage and enhance our product support operations.
- By joining our team, you'll be contributing directly to our mission of transforming commerce in emerging markets.
Main Duties
User Support Excellence:
- Lead a team dedicated to providing outstanding support to users of the RedCloud platform, ensuring swift and effective resolution of issues.
Product Improvement Insights:
- Gather and analyze user feedback to drive continuous improvement of the platform, collaborating with the product development team to enhance user experience.
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Team Development:
Manage and develop the Product Support team, setting objectives, conducting performance appraisals, and fostering a culture of excellence.
Stakeholder Engagement:
- Work closely with other departments to ensure product support strategies align with overall business objectives and user needs.
Quality Assurance:
- Oversee the development and implementation of quality assurance protocols to maintain high standards of product support.
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