What Will Make You Successful?

• Bachelor’s degree in Computer Science or Information Technology. Relevant Professional Certification will be an added advantage.
  
• 5 years’ technical experience in systems hardware, LAN, WAN, telephony.
  
• Service delivery orientation, including prioritization and scheduling.
  
• Strong IT background (familiarity with Networking, IT Infrastructure and Desktop Support, Cybersecurity, Data & Analytics, etc.).
  
• Non-negotiable stakeholder management skills (Effective communication skills at different organizational levels in.)
  
• Demonstrated experience within an organization that operates on the SAP system
  
• Positive/right mindset and attitude.
  
• Ability to collaborate effectively with Process Teams, Security team, Operations, Infrastructure and third-party providers & development teams.
  

• Ensures all technical/process support for PC's issues that cannot be resolved by the Service Desk and handle escalated problems with solutions that require in-depth troubleshooting and analysis.
  
• Ensures detailed explanations of user problems and call resolutions are entered into the Problem Management System.
  
• Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned.
  
• Manages other on-site IT infrastructure that cannot be resolved remotely under instruction of the IT support from the region or above market
  
• Install and replace new workstations (including moves and changes). Maintain, modify and enhance existing workstations using Nestlé Standards.
  
• Configures setup and diagnose performance of workstations.
  
• Assists the IT Security & Compliance FRM in Implementing group corporate IT security standards and policies across all systems.
  
• Assists in the implementation of new information systems, which may replace or augment the current application set.
  
• Handles all tasks related to backup of the servers on site according to IT standards and processes
  
• Leads or participate in team projects that enhance the quality or efficiency of support and assist other resolution groups in support of major or complex incidents.
  
• Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures.