Position Requirements:

• Bachelor’s degree/Higher National Diploma in Computer Engineering, Computer Science, Telecommunications Engineering, Electrical Engineering, or related fields. A non-related field with professional certifications and a minimum of 7 years work related experience.
  
• Professional certificate(s) and/or training in the ICT-related fields.
  
• Minimum of 4 years of work experience in similar responsibilities is required.
  
• Previous experience working for NGOs an asset, particularly international related NGOs
  
• Capacity for analysis, synthesis and reporting of large amounts of information
  

Network Management & User Support

• Installs and configures network resources for the office, the sub-bases, and the respective users.
  
• Creates and manages network folder(s) and user backups according to the standards for common use by a group of common users (e.g., departmental folders) for the office and the sub-bases.
  
• Carry out backups of some relevant users’ old data and kept in a safe location for the office and the sub-bases.
  

Data Security and Software Management

• Carry out a backup of all users’ official data on the server ( OneDrive and NAS), and NAS files are backed up on the external drive at scheduled times for the office and the sub-bases
  
• Securing all users' information/data against threats by installing anti-virus on all the computers and regularly updating the office and the sub-bases.
  
• Installation of all users’ relevant applications on the respective user's computer
  

Equipment Procurement and Management

• Collaborates with the procurement team to see that all requested equipment/services are delivered with the right specifications
  
• Coding/labelling of all procured equipment in close collaboration with the Mission ICT Specialist
  
• Configuration/installation of equipment for all users of the office and sub-bases.
  

Communication Service and Subscription Management

• Allocate GSM lines to users and maintain the records.
  
• Monitor the use of all GSM lines and report any abuse to the Mission ICT Specialist
  
• Request for new GSM lines based on the needs in collaboration with the Mission ICT Specialist.
  

User Management

• Supports the Mission ICT Specialist in managing all ICT projects for the office and sub-bases
  
• Conducting ICT induction for all the staff of and sub-bases
  
• Periodically conduct training for all the users of and sub-bases in collaboration with the Mission ICT Specialist