AIICO Insurance Plc
Customer Insight Officer
Lagos
• Nigeria
Closed for applications
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First Bank of Nigeria Limited
Team Lead CRM Administration
Lagos,
Abuja
• Nigeria
Closed for applications
Profession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Design, arts,Electrical engineering,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Sales, marketing, promotion,Telecommunications,Transportation, logistics, driving,
Industry (Customer support, client care)
Seniority (Customer support, client care)
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AIICO Insurance Plc
Banking + 2 more
Description
Requirements
- B.Sc. in any field from a reputable university.
- Any professional course on Customer Experience, and data skills are added advantage.
- A minimum of 2 years working in a customer experience team.
- Good knowledge of data and analytics
Responsibilities
- Collect and analyze customer feedback across all service.
- Generate regular insight reports and dashboards for management, highlighting key trends, performance metrics, and improvement areas.
- Monitor competitor practices and industry benchmarks to identify and share best-in-class customer experience standards.
- Provide insights to support loyalty initiatives, retention campaigns, and customer segmentation projects.
- Identify recurring trends, root causes, and emerging opportunities, and work with stakeholders to implement improvements.
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