Published
Profession
Industry
Seniority
Customer support, client care Jobs in Nigeria
3
jobs
BeeBeejump International Limited
Customer Service Officer
Lagos, Nigeria
Energy Talent Company
Customer Service Representative - Benin
Lagos, Nigeria
Get personalised job alerts directly to your inbox!
Abuja Electricity Distribution Company (AEDC)
Customer Relations Officer
Abuja, Nigeria
Closing: May 21, 2024
2 days remainingPublished: May 16, 2024 (4 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
Qualifications
- Minimum OND, HND, BSc in any related course
- At least 1 year of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Knowledge of social media platforms
- Knowledge of administrative procedures
- Numeric, oral, and written language applications
- Candidates must live close to Alausa, Ikeja (Ogba, Ikeja, Berger, Agege, Olowora)
Method of Application
Interested and qualified candidates should send their CV to: the provided email address using "Customer Service Officer" as the subject of the mail.
Responsibilities
Qualifications
- Minimum OND, HND, BSc in any related course
- At least 1 year of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Knowledge of social media platforms
- Knowledge of administrative procedures
- Numeric, oral, and written language applications
- Candidates must live close to Alausa, Ikeja (Ogba, Ikeja, Berger, Agege, Olowora)
Method of Application
Interested and qualified candidates should send their CV to: the provided email address using "Customer Service Officer" as the subject of the mail.
- We are looking for smart and active speaking customer service agents to join our team. The ideal candidate loves talking to people, is customer-centric, and proactively solves issues. You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.
Duties
- Communicate with customers via phone, email, and chat
- Provide knowledgeable answers to questions about the product, pricing, and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.