The General Manager, Shared Services is the senior executive responsible for providing strategic leadership and integrated support across Human Resources, Procurement, Administration and Security.

The role ensures that the company has the people, materials, services, facilities, and security infrastructure required to operate its downstream petroleum business safely, efficiently and competitively.

The GM, Shared Services leads and holds accountable the Head HR, Head Procurement, Administration Manager, and Chief Security Officer (CSO), ensuring that these Services operates as a performance-enabling platform for all business units.

KEY RESPONSIBILITIES

1. HUMAN RESOURCES LEADERSHIP

HR Strategy & Leadership: Develop and execute HR strategy aligned to the company’s business objectives, growth plans, operational requirements and core values.
Talent Management: Oversee end-to-end recruitment, onboarding, succession planning, performance management, and employee engagement for staff, contractors, and expatriates.
Employee Relations & Compliance: Ensure 100% compliance with Nigeria Labour Act, NHIA, NSITF, Pension Reform Act, ITF, and other statutory requirements. Lead grievance handling, disciplinary processes, and staff welfare initiatives.
Learning & Development: Identify capability gaps and drive training, leadership development, and behavioral competency programs.
Compensation & Benefits: Manage salary structure, benefits administration, payroll governance, and annual compensation review in liaison with Finance.
Culture & Organisation Development: Champion Pinnacle’s values, diversity, equity, and high-performance culture across all sites.

2. PROCUREMENT LEADERSHIP

Strategic Sourcing: Develop and implement procurement strategy and annual procurement plan to ensure timely, cost-effective acquisition of goods, services, and works across HR, Admin, Marine, and Operations.
Contract & Vendor Management: Oversee tendering, negotiation, contract administration, and vendor performance management. Ensure value-for-money and service delivery.
Policy & Governance: Enforce Pinnacle Procurement Policy, approval limits, and ethical standards. Drive cost savings, process automation, and audit readiness.
Inventory & Asset Management: Oversee procurement of PPE, office supplies, marine spares, and maintain asset register in conjunction with Finance.

3. ADMINISTRATION AND FACILITIES MANAGEMENT

Ensure corporate facilities and workplace services are fit for purpose and cost-effective.
Oversee travel, accommodation, fleet/support services, utilities, records and general administration.
Establish internal service standards and monitor administrative expenditure.
Ensure timely renewal and performance management of support-service contracts.

4. SECURITY LEADERSHIP

Develop and implement the Company’s security strategy and risk framework.
Protect people, petroleum products, facilities, information and other assets.
Oversee access control, CCTV/surveillance, intelligence, incident response and security contractors.
Coordinate security arrangements for marine, terminal, logistics and retail operations.
Conduct security risk assessments, audits and emergency-response exercises.

5. PEOPLE AND STAKEHOLDER LEADERSHIP

Act as a strategic business partner to Executive Management and operating functions.
Resolve cross-functional support issues and remove avoidable operational constraints.
Develop succession and leadership capability across the Managers.

QUALIFICATIONS

Bachelor’s degree in Business Administration, Human Resources, Engineering, Finance, Supply Chain, Information Technology, Security Management or related discipline.
MBA/MSc and professional certifications in HR/Procurement [CIPM, CIPD, CIPS, MCIPS] is an advantage
Minimum 15 years’ relevant professional experience, with at least 7 years in senior management/leadership.
Demonstrable experience managing multiple corporate support functions through senior functional leaders.
Experience in Oil & Gas, Marine, Logistics, a large, asset-intensive, industrial organisation preferred.
Downstream petroleum/energy/infrastructure experience is an added advantage.
Demonstrated experience in cost optimisation, organisational development and service transformation.

Key Competencies:

Strategic thinking and business acumen
Strong commercial and financial discipline
People leadership and change management
Procurement and supplier governance
HR and organisational development
IT governance, cybersecurity and digital transformation awareness
Security and risk management
Business continuity and resilience
Strong governance and control orientation
Negotiation and stakeholder management
Service excellence and continuous improvement
Confidentiality, integrity and professional discretion

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GENERAL MANAGER, HR & GENERAL SERVICES

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