Planning and monitoring the day-to-day running of business to ensure smooth progress

Develop and direct the execution of operating policies to support overall company objectives.

Develop and implement a strategic plan for a rapid scaling of operational capacity.

Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

Oversee customer and partner success processes to ensure customers and partners’’ satisfaction

Evaluate overall business performance by gathering, analyzing and interpreting data and metrics

Focus constantly on service level performance improvement. 

Maintain procedures, follow standards, and administrate activities to assure accurate order entry, efficient tracking, and timely execution of moves. 

Liaise with management to review and develop new mechanisms to improve operations standard and efficient means of delivery. 

Ensure that members of the operations team adhere to company rules and work ethics