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General management, leadership Jobs in Hospitality, in Nigeria
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Eric Kayser
Floor Manager
Lagos, Nigeria
Hotel Consulting Group
Night Manager
Lagos, Nigeria
Hotel Consulting Group
Human Resources Manager
Lagos, Nigeria
Hotel Consulting Group
General Manager (Nigerian / Expatriate)
Lagos, Nigeria
Hotel Consulting Group
Concierge
Lagos, Nigeria
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Hotel Consulting Group
House Keeping Supervisor
Lagos, Nigeria
Closing: May 1, 2024
3 days remainingPublished: Apr 24, 2024 (5 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Qualification and Experience
- OND / HND / BSc with 3-5years
Responsibilities
Qualification and Experience
- OND / HND / BSc with 3-5years
Job Description
Responsible of:
- Hostess, waiters, food runners, counter attendants and shift leaders
Liaise with:
- Steward, parking attendant, waiters on wheels, phone host, bartenders, kitchen attendants, kitchen shift leader, head of kitchen, bar leader and Head of Branch
Mission:
- Support the restaurant operations and activities, supervising the floor staff and upholding the policies and quality standards of the company to ensure guest satisfactions.
Tasks
- Supervise the floor opening and closing procedure according to checklist
- Ensure quality standards in product, equipment, atmosphere and service using records, menus and appropriate reference material
- Monitor the implementation of standards set for products and practice to ensure food safety
- Orient and encourage floor staff to promote menu items pushing sales
- Handle the software system operations
- Ensure good grooming, hygiene, safety and sanitation practices in floor area
- Look after the assets and provide necessary inventories when needed
- Report the needs of regular maintenance and upkeep of the floor and its equipment
- Monitor the floor staff schedule, attendance, section rotation, duties, performance, training and leave participate in their coaching, appraisal and development opportunities
- Ensure a good and professional communication channel among and the floor team and with the head of branch through logbooks, memos, briefings and meetings.
- Initial aggressive interaction through seeking and soliciting feedback from guests and handling their complaints
- Review the daily, weekly, monthly and yearly reports related to floor operations
- Review the yearly plan for events and promotions with the head of branch
- Report the floor state of operations to Head of Branch providing advice for possible improvement
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