Steward, parking attendant, waiters on wheels, phone host, bartenders, kitchen attendants, kitchen shift leader, head of kitchen, bar leader and Head of Branch

Mission:

Support the restaurant operations and activities, supervising the floor staff and upholding the policies and quality standards of the company to ensure guest satisfactions.

Tasks

Supervise the floor opening and closing procedure according to checklist
Ensure quality standards in product, equipment, atmosphere and service using records, menus and appropriate reference material
Monitor the implementation of standards set for products and practice to ensure food safety
Orient and encourage floor staff to promote menu items pushing sales
Handle the software system operations
Ensure good grooming, hygiene, safety and sanitation practices in floor area
Look after the assets and provide necessary inventories when needed
Report the needs of regular maintenance and upkeep of the floor and its equipment
Monitor the floor staff schedule, attendance, section rotation, duties, performance, training and leave participate in their coaching, appraisal and development opportunities
Ensure a good and professional communication channel among and the floor team and with the head of branch through logbooks, memos, briefings and meetings.
Initial aggressive interaction through seeking and soliciting feedback from guests and handling their complaints
Review the daily, weekly, monthly and yearly reports related to floor operations
Review the yearly plan for events and promotions with the head of branch
Report the floor state of operations to Head of Branch providing advice for possible improvement

General management, leadership Jobs in Nigeria

Floor Manager