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MacTay Consulting

CLOSED
IT Help Desk & Desktop Support Officer - Iseyin

Iseyin, Nigeria

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Iseyin

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MacTay Consulting

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IT Help Desk & Desktop Support Officer - Iseyin

Closing: Nov 18, 2022

This position has expired

Published: Nov 12, 2022 (23 days ago)

Job Requirements

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Job Summary

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Requirements

  • B.Sc in Computer Science or any related IT degree.
  • I.T Certification is an added advantage
  • 1 - 5 years of work experience in a similar role.
  • Must have completed NYSC.


Responsibilities

Requirements

  • B.Sc in Computer Science or any related IT degree.
  • I.T Certification is an added advantage
  • 1 - 5 years of work experience in a similar role.
  • Must have completed NYSC.


  • Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem-solving support
  • Escalate issues for resolution at appropriate levels
  • Monitor and track incidents reported to the service desk to the point of resolution
  • Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
  • Ensure IT service desk policies and procedures are enforced and adhered to
  • Assist with management of the Incident / problem database
  • Continuously monitor and report service levels to ensure responsiveness of IT to business


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