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AIICO Insurance Plc
Banking + 2 more
Description
Requirements
- B.Sc. in any field from a reputable university.
- Any professional course on Customer Experience, and data skills are added advantage.
- A minimum of 2 years working in a customer experience team.
- Good knowledge of data and analytics
Responsibilities
- Collect and analyze customer feedback across all service.
- Generate regular insight reports and dashboards for management, highlighting key trends, performance metrics, and improvement areas.
- Monitor competitor practices and industry benchmarks to identify and share best-in-class customer experience standards.
- Provide insights to support loyalty initiatives, retention campaigns, and customer segmentation projects.
- Identify recurring trends, root causes, and emerging opportunities, and work with stakeholders to implement improvements.
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