Our client in the hospitality sector is urgently in need of a receptionist who will be responsible for welcoming guests,
check guests in and out of the hotel, deal with guest queries, provide prompt
and professional guest service to meet guest needs and ensure guest
satisfaction.

 

Our client in the hospitality sector is urgently in need of a receptionist who will be responsible for welcoming guests,
check guests in and out of the hotel, deal with guest queries, provide prompt
and professional guest service to meet guest needs and ensure guest
satisfaction.

 

Welcome and
greet guests

Answer and
direct incoming calls

Inform guests
of hotel rates and services

Make and
confirm reservations for guests

Ensure proper
room allocation

Register and
check guests in

Confirm
relevant guest information

Verify guest's
payment method

Issue room
keys and direct guests to their rooms

Maintain clear
and accurate records of guest room bookings

Compute all
guest billings, accurately post charges to guest rooms and house accounts

Receive and
transmit messages for guests

Listen and
respond to guest queries and requests both in-person and by phone

Liaise with
necessary staff including housekeeping and maintenance to address any problems
or complaints made by guests

Complete and
maintain any incident reports, daily activity reports or other reports
requested by management

Close guest
accounts and check guests out

Review
accounts and charges with guests during the check-out process

Inform
housekeeping when rooms have been vacated and are ready for cleaning

Monitor
visitors to the hotel

Enforce rules
and policies of the hotel

Maintain a
neat and orderly front desk and reception area