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MTN Nigeria
Coordinator - Continuous Service Improvement
Ikoyi
• Nigeria
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Seniority (Telecommunications)
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MTN Nigeria
Telecommunications
Description
Education:
- First degree in Information Systems
- Accreditation in IT from a recognized body
- An MBA or a master’s qualification in a related field is required
- Fluent in English
Experience:
Minimum of 12 years’ experience within a reputable and structured business environment
- At least 5 years strategic management experience in a Telco or Digital Business
- At least 3 years’ experience in relevant sector/ industry
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
- Worked across diverse cultures and geographies.
- Proven track record of a start-up, shutdown and/or business improvement project
Responsibilities
- Architect and oversee the execution of an enterprise IT vision that integrates emerging technologies, including AI, IoT, hybrid cloud, automation, and edge computing, to position MTN Nigeria as a technology leader.
- Design and implement a robust IT strategy that aligns with MTN’s drive toward digital transformation, ensuring agility, scalability, and responsiveness to rapidly evolving market needs.
- Develop governance frameworks, policies, and procedures to guide IT operations, ensuring alignment with corporate objectives, compliance, and delivery of high-quality services.
- Spearhead the adoption of innovative digital platforms, enabling cloud-native and microservices architectures to enhance operational agility and support a diverse range of digital services.
- Build a comprehensive IT risk management strategy, embedding cybersecurity, compliance, and business continuity into all processes to protect MTN Nigeria’s operations and reputation.
- Evaluate and ensure the deployment of modernized IT infrastructure, applications, and tools to support digital growth and operational resilience.
- Oversee the technical architecture of IT systems, ensuring relevance, flexibility, and the infusion of innovations to support MTN Nigeria’s transition to a TechCo.
- Establish a data governance framework that leverages data as a strategic asset, enabling data-driven decision-making and the creation of new revenue streams through analytics and AI.
- Monitor IT projects and operations to ensure resource availability, strategic alignment, and maximized return on investment from technology initiatives.
- Develop and manage Service Level Agreements (SLAs) and Terms of Reference with technology providers and partners, ensuring alignment with the organization’s digital transformation goals.
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