Analyst - Lifestyle Services

Requirements

• A first degree in Business Administration, Business, Management, Marketing, Social Sciences or any related discipline
  

• Certification or training in (Agile) Project Management will be an advantage
  

• Fluent in English
  

Experience:

3-7 years’ experience which includes

• A minimum of three (3) years working in a small- or medium-sized organization
  

• Experience in customer service, growth marketing, product and value proposition development, product life cycle management, and product analytics and performance evaluation
  

• Proficiency in Microsoft Office (Excel, PowerPoint, and Word)
  

• Excellent communication, interpersonal, and writing skills; advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team
  

• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ Lifestyle & VAS.
  
• Collaborate with cross-functional teams to identify, onboard, and drive the adoption of compelling and relevant Lifestyle & VAS
  
• Document, develop, implement, test, launch, and review digital products/services (Lifestyle & VAS) according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
  
• Develop, document, and maintain the policies, procedures, and processes for the development of Lifestyle & VAS using product concept documents, market requirement documents, feature descriptions, use cases, storyboards, and data flow diagrams as may be required.
  
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CRX, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a product/service (Lifestyle & VAS) perspective.
  
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
  
• Provide accurate, current, data-driven, relevant, and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process.