Analyst - Service Assurance

Requirements

• A first degree in any related discipline
  
• Fluent in English
  

• A minimum of three (3) years in a small- or medium-sized organisation
  
• Experience in compliance and governance frameworks, compliance monitoring, developing/documenting business rules, primary or secondary research, risk assessment, telco-based product development, and working with policies, procedures, and processes
  
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organisation, influence stakeholders, and work as part of a cross-functional team
  
• Experience in Information Technology, OTT, or telecommunications will be an advantage
  

• Review and update consistent, efficient, relevant, and standard policies, processes, and procedures for Digital Services
  
• Implement and ensure company-wide compliance with all Digital Services’ policies, procedures, and processes
  
• Follow-up on agreed mitigation actions and plans resulting from the company-wide risk-based compliance programme to ensure all non-compliance issues are closed
  
• Drive division-wide awareness of expected behaviours, the impact of non-compliance on business performance and company image/reputation, and various regulatory and statutory requirements
  
• From a digital services perspective, gather and analyse data, anticipate risks, and recommend solutions before such risks crystallise
  
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a compliance perspective
  
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
  
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions