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Alan & Grant
Consulting + 2 more
Description
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
Business Growth & Revenue Management
• Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
• Execute customer acquisition and activation strategies for distributors.
• Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
• Manage relationships with distributors, key accounts, and strategic customers within the area.
• Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
• Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
• Enforce credit policies and ensure adherence to approved credit limits.
• Monitor outstanding balances, NPL levels, and recovery performance within the area.
• Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
• Supervise and support field sales officers, recovery agents, and customer-facing teams.
• Ensure daily, weekly, and monthly execution of field activities and route plans.
• Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
• Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
• Prepare and submit accurate performance reports to the Regional Customer Manager.
• Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
• Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
• Identify skill gaps and support training initiatives within the area.
• Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
• Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
• Support rollout of new products, systems, and process improvements within the area.
• Provide market intelligence and customer insights to support regional and head-office decision-making.
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