Branch Manager - MFB

Requirements

• Bachelor’s degree in Finance, Business Administration, Economics, or related field.
  

• MCIB (Member, Chartered Institute of Bankers of Nigeria) certification is required.
  

• Minimum of 5years experience strictly within a Microfinance Bank (MFB) with at least 3 years in a leadership role.
  

• Strong knowledge of Kano market, commercial terrain, and local business dynamics.
  

• Proven track record in deposit mobilization, loan disbursement, and revenue growth.
  

• Solid understanding of credit risk management and regulatory compliance.
  

Business Growth & Revenue Generation

• Develop and execute strategies to drive deposit mobilization, loan disbursement, and overall revenue growth.
  

• Own and deliver on branch targets including deposits, loans, revenue, and profitability.
  

• Identify and onboard new customers, businesses, and partnership opportunities.
  

Leadership & Team Management

• Recruit, lead, and manage a high-performing branch team.
  

• Set clear performance targets and drive accountability across all team members.
  

• Implement structured training, coaching, and performance management initiatives.
  

Risk Management & Compliance

• Ensure strict adherence to CBN regulations, internal policies, and credit risk frameworks.
  

• Maintain a healthy loan portfolio with minimal non-performing loans (NPLs).
  

• Enforce strong internal controls and compliance with banking standards.
  

Customer Experience & Relationship Management

• Ensure delivery of excellent customer service and client satisfaction.
  

• Build and maintain strong relationships with high-value customers and stakeholders.
  

• Drive cross-selling of financial products tailored to customer needs.
  

Operations & Branch Management

• Oversee daily branch operations including credit processing, cash management, and service delivery.
  

• Ensure operational efficiency, cost control, and profitability of the branch.
  

• Maintain optimal utilization of branch resources and infrastructure.
  

Market Intelligence & Stakeholder Engagement

• Conduct market research to identify trends, risks, and growth opportunities.
  

• Develop strong relationships with regulators, community leaders, and business networks.
  

• Position the branch as a key financial partner within the Kano business ecosystem.