Business Relationship Manager (Kano)

Business Relationship Manager

Department / Function: Commercial & Field Operations

Reports To: State Coordinator

Location: Field-based, Nigeria

Employment Type: Full-time

Compensation: Competitive base salary + performance-based commission

Job purpose

Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs. This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.

Key responsibilities

→ Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.

→ Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.

→ Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.

→ Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.

→ Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.

→ Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.

→ Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.