Business Relationship Officer, General Merchandise

Requirements:

Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.

Experience:

Minimum 5 – 7 years of relevant experience in e-commerce, retail, or vendor relationship management (preferably in a digital marketplace). Post NYSC experience.

Merchant Relationship Management

• Build and maintain strong relationships with general merchandise vendors (electronics, fashion, home & living, etc.).
  
• Serve as the primary point of contact for assigned merchants, ensuring satisfaction and continuous engagement.
  
• Negotiate and manage merchant agreements, commission rates, and promotional partnerships.
  
• Provide ongoing business support, addressing merchant concerns and ensuring adherence to platform policies.
  

Category Growth & Performance

• Develop and implement category strategies to grow sales, improve assortment, and increase market share.
  
• Monitor and analyze vendor performance metrics (sales, conversion rates, return rates, etc.) and take corrective actions when necessary.
  
• Identify and onboard new strategic merchants to strengthen the platform’s general merchandise offering.
  
• Collaborate with marketing and analytics teams to design campaigns that drive visibility and conversion
  

Operational Excellence

• Ensure high-quality product listings, accurate pricing, and consistent availability across the platform.
  
• Coordinate with internal operations, logistics, and customer service teams to ensure smooth order fulfillment.
  
• Track inventory levels and coordinate restocking with vendors.
  
• Manage escalation of vendor-related issues to ensure timely resolution.
  

Business Intelligence & Reporting

• Prepare periodic reports on category performance, vendor sales, and growth opportunities.
  
• Monitor industry trends, competitor activities, and consumer behavior to inform strategic decisions.
  
• Provide insights to guide product sourcing, pricing strategies, and promotional plans.