Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
Maintain a close working relationship with Canonical's field, support and product engineering teams
Participate in upstream communities
Debug issues, propose workarounds, liaise with Software Engineers on producing a patch
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against priorities
Participate in team activities to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Participate in a regular weekend working rotation
Provide subject matter expertise as the final point of escalation on operational issues
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
Professional experience troubleshooting advanced Linux issues
Background in Computer Science, STEM or similar
Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
Strong debugging experience with Python, Go, C or C++ on Linux
Ability to troubleshoot with gdb, pdb, tcpdump or other tools
Familiarity with git source code repositories and branches
An exceptional academic track record from both high school and preferably university
Willingness to travel up to 4 times a year for internal events
Additional skills that you might also bring
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems