Business Relationship Officer, Value Added Services

Requirements:

Bachelor’s degree in Business Administration, Marketing, Economics, Computer Science, or related field.

Experience:

Minimum 5 to 7 years of experience inVAS, digital payments, fintech, or telecoms industry, with proven experience managing partnerships or accounts. Post NYSC experience.

Partner & Relationship Management

• Develop and maintain strong business relationships with VAS partners, aggregators, and service providers.
  
• Act as the primary liaison between the company and VAS partners to ensure effective collaboration and issue resolution.
  
• Negotiate partnership terms, pricing, and revenue-sharing agreements in alignment with business goals.
  
• Monitor partner performance to ensure adherence to SLAs, regulatory compliance, and service quality standards.
  

VAS Operations & Performance

• Oversee daily operations and performance of all VAS offerings, including airtime recharge, data bundles, TV subscriptions, bill payments, gift cards, and other digital services.
  
• Track, analyze, and report VAS transaction volumes, revenues, and trends to identify growth opportunities.
  
• Coordinate with technology and product teams to ensure smooth service integration, platform stability, and minimal downtime.
  
• Implement initiatives to improve service delivery, transaction success rates, and customer satisfaction.
  

Business Development & Growth

• Identify and onboard new VAS partners and products that align with the company’s strategic objectives.
  
• Support marketing initiatives and promotional campaigns to drive user adoption and engagement with VAS products.
  
• Conduct competitive analysis to ensure the company remains innovative and market-leading in VAS offerings.
  
• Work closely with finance to ensure timely reconciliation and settlement with partners.
  

Reporting & Analysis

• Generate periodic performance reports and dashboards on VAS revenue, partner activity, and market trends.
  
• Provide actionable insights and recommendations for optimizing existing partnerships and launching new VAS initiatives.