Card Transactions Monitoring & Support Specialist

Job Requirements

• Minimum of a Bachelor’s degree in Computer Science, Engineering or any related field, or its equivalent
• At least three (3) years of related experience required.
• Good knowledge of payment system integration
• Advanced proficiency in problem-solving, ability to investigate and address financial (cards) transactions related issues
• Demonstrated knowledge of different card transaction processing systems
• Experienced in supporting and managing financial (cards) transactions processing system
• Advanced knowledge of card payment systems and a good understanding of card transaction process flow.
• Strong work ethic and service mentality with the ability to manage multiple tasks.
• Intermediate knowledge of ISO 8583 messaging
• Excellent knowledge of Spreadsheet packages. Preferably Microsoft Excel

Job Requirements

• Minimum of a Bachelor’s degree in Computer Science, Engineering or any related field, or its equivalent
• At least three (3) years of related experience required.
• Good knowledge of payment system integration
• Advanced proficiency in problem-solving, ability to investigate and address financial (cards) transactions related issues
• Demonstrated knowledge of different card transaction processing systems
• Experienced in supporting and managing financial (cards) transactions processing system
• Advanced knowledge of card payment systems and a good understanding of card transaction process flow.
• Strong work ethic and service mentality with the ability to manage multiple tasks.
• Intermediate knowledge of ISO 8583 messaging
• Excellent knowledge of Spreadsheet packages. Preferably Microsoft Excel

• Responsible for monitoring the availability, stability, reliability, and operation of card payment systems by supporting, and optimizing production systems and services
• Take overall responsibility for the investigation and resolution of system downtime affecting the channels and card payment applications
• Provide technical support in identifying, investigating, and resolving transaction-related issues
• Proactive monitoring of processes and transactions leading to the identification of potential glitches
• Responsible for data analysis and problem analysis of payment channels with the use of applications such as cloud base monitoring tools, Grafana, Postman
• Escalate unresolved incidents to Operations, IT, external partners, and aggregators to ensure prompt resolution.
• Ability to analyze and interpret application logs and resolve identified issues
• Taking up technical engagement with switching partner – Interswitch for prompt resolution of issues.