Case Management Supervisor

Requirements

• Bachelor’s degree in social work, Psychology, Sociology, or related field
  
• Minimum of 3–5 years' experience in protection/case management
  
• Experience supervising teams in humanitarian or development settings
  

Supervision and Team Management

• Provide technical supervision and mentorship to case workers
  
• Conduct regular case reviews and supervision sessions
  
• Monitor staff performance and provide feedback and capacity building
  
• Ensure staff adhere to case management guidelines and SOPs
  

Case Management Oversight

• Ensure safe, ethical, and confidential handling of cases
  
• Review and approve case plans, referrals, and closures
  
• Monitor case progress and ensure timely follow-up
  
• Support complex or high-risk cases
  

Protection and Safeguarding

• Ensure compliance with protection principles (confidentiality, do no harm, best interest)
  
• Strengthen adherence to PSEA and safeguarding policies
  
• Ensure appropriate referral pathways are in place and utilized
  

Coordination and Referral Systems

• Coordinate with service providers and partners (health, legal, psychosocial services)
  
• Maintain updated referral pathways and service mapping
  
• Participate in coordination meetings and protection working groups
  

Reporting and Documentation

• Ensure accurate and timely case documentation and data entry
  
• Prepare weekly and monthly reports
  
• Monitor data quality and maintain secure filing systems
  

Capacity Building

• Identify training needs and support capacity development of case workers
  
• Facilitate trainings on case management tools and principles
  

Compliance and Quality Assurance

• Ensure adherence to organizational and donor requirements
  
• Conduct quality assurance checks on case files
  
• Support audits and evaluations