Client Responsiveness and Accountability Mechanism Assistant

Job Requirements:

• Education: Minimum of a Diploma in Communication or related field.
  
• Work Experience: At least one year’s handling complaint response mechanisms; experience in development work and communication is an advantage.
  
• Skills & Competencies:
  
• Strong data collection, analysis, and report writing skills.
  
• Excellent computer skills (MS Word, Excel) and proficiency in Microsoft Outlook.
  
• Good presentation and interpersonal skills; strong team player able to work with diverse groups.
  
• Ability to maintain confidentiality and commitment to IRC values, grievance reporting mechanisms, and humanitarian principles.
  
• Passion for humanitarian work.
  

Community Feedback and Accountability Mechanisms

• Answer tool free calls, record the complaints/feedback applying the template/s prepared for the purpose.
  
• Ensure confidentiality of all information received is upheld and respected.
  
• Regularly update herself/himself with IRC projects to understand the areas of thematic and geographic areas of operation.
  
• Understand well and brief staff and others on IRC Nigeria Community Accountability Mechanisms.
  

Hotline and Feedback Mechanism Management

• Make sure the monthly subscription is paid on time so that the system is always up and running.
  
• Maintain the telephone apparatus and make sure the batteries are always charged full.
  
• Report any technical problems to her/his supervisor on time and follow up on its maintenance.
  

Capacity building and supervision:

• Train project staff, and partners’ staff on project deliverables, especially the project result areas and indicators.
  
• Support program colleagues to better understand project indicators and reporting
  
• Train Research Assistants/Enumerators for field data collection.