Collection Officer

Requirements:

• Minimum of 1–3 years’ experience in debt collection, telemarketing, or customer service.
  
• Exceptional verbal communication and negotiation skills.
  
• Ability to remain calm and professional when handling difficult or confrontational conversations.
  
• Strong attention to detail and proficiency in using CRM or database systems.
  
• Proven ability to meet performance targets in a fast-paced environment.
  
• Good understanding of financial ethics and collection laws.
  

• Conduct outbound calls to debtors to negotiate payment arrangements and settlements.
  
• Maintain accurate and updated records of all customer interactions and payment commitments.
  
• Meet daily and monthly collection targets to minimize overdue accounts.
  
• Resolve customer queries and disputes related to billing or outstanding balances.
  
• Identify and escalate accounts that require further legal or administrative action.
  
• Ensure all collection activities comply with company policies and legal debt collection regulations.