Complaints and Feedbacks Mechanisms Intern

Qualifications

• Minimum qualification of secondary school certificate
  
• Must have excellent interpersonal and organizational skills
  
• Knowledge about own leadership skills/profile
  
• Understanding of the community profile, local cultures, traditional and religious structures
  
• Fluency in English, Hausa, and any local languages within the community
  
• Excellent communication skills (written and oral)
  
• Evidence of significant involvement with the communities is an added advantage.
  

• Answer NRC hotline calls and record complaints/feedback applying the templates prepared for that purpose
  
• Document and share feedback received through the CFM Toll‑free line with the CFM Coordinator for swift action taking
  
• Ensure confidentiality of all information received is upheld and respected
  
• Regularly update herself/himself with NRC projects to understand thematic and operational areas
  
• Understand well and brief staff and others on NRC Nigeria CFM Accountability Mechanism
  
• Regularly update herself/himself with NRC policies and procedures particularly in relation to complaints and feedback
  
• Assist in the implementation of all CFM activities involving community engagement
  
• Establish, strengthen and maintain relations with community stakeholders, local leaders and beneficiaries
  
• Collection and upload of data from the field through CFM data tools
  
• Assist in mobilisation of community members through community leaders for activities
  
• Work closely with community leaders and beneficiaries under the supervision of the CFM Officer to ensure accountability
  
• Support routine CFM activities across all program locations
  
• Engage with community to identify protection and accountability issues and report same for immediate and necessary action, thereby strengthening the referral pathway.