Coordinator - Business Relationship Management

Requirements

• First degree in any related discipline
  
• Fluent in English
  
• Foundation Certificate in ITIL 4– IT Service Management
  
• Practitioner in ITIL Service Level Management will be an added advantage
  
• Certified ScrumMaster will be an added advantage
  

• Experience working in a medium organization and IT Service support function
  
• Experience in Business Relationship Management
  
• Experience in Business Partner Management
  
• Experience in Communication Management
  
• Experience in Business Partner Complaint Management
  
• Experience in Customer and Agile management
  

• Develop and manage IT business relationship with other divisions of the business to improve satisfaction
  
• Disseminate information and liaise with other service Management areas to drive service delivery
  
• Gather business requirements and translate to IT deliverables based on MTNN business plan.
  
• Negotiate and agree on SLAs with the business unit and liase with other supporting business units
  
• Drive the implementation of vendor contracts to support IT objectives and validate adoption of IT service offerings
  
• Facilitate meetings with various IT units to discuss and resolve escalated or identified customers issues.