Sun King

Energy + 2 more

Country Retail Manager - PayGo Phone (Nigeria)

Closed for applications
Job details

Contract Type

Description
You might be a strong candidate if you have
  • Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
  • Minimum of 7+ years of sales experience, with at least 3 years in a national sales management role.
  • Proven, hands-on experience in managing Pay-As-You-Go (PAYG), microfinance, or consumer goods sold on credit/installment plans.
  • Demonstrated success in building and managing a dispersed field sales team.
  • Good track record in developing retail networks and driving sales growth.
  • Deep understanding of collections processes and credit management in a low-income customer segment.
  • Highly detail-oriented with good data interpretation skills.
  • Ability to travel extensively (up to 70%) within the country.


Responsibilities
1. Team Leadership & Strategy
  • Build, coach, and manage a national Paygo Phone Sales team.
  • Develop and execute the national retail expansion strategy for PAYG phones, setting clear targets for outlet onboarding, sales volume, and portfolio health.
  • Review market data, competitor activity, and customer insights to identify new opportunities and optimize strategy.
2. Retail Network Expansion & Management
  • Drive the rapid and sustainable onboarding of new retail outlets (e.g., local shops, kiosks, electronics stores) across the country.
  • Establish strong, productive relationships with retail owners and staff, ensuring they are knowledgeable, motivated, and effectively selling Sun King PAYG phones.
  • Oversee retail staff training programs on product features, the PAYG value proposition, sales techniques, and the use of our sales/digital platform.
3. Sales & Repayments (Collections) Performance
  • Own the end-to-end sales cycle, from outlet stocking to customer repayment.
  • Implement and monitor a rigorous system for tracking customer repayments.
  • Develop and enforce effective follow-up procedures (e.g., via SMS, call centers, field agents) to minimize arrears and defaults.
  • Collaborate with the Finance and Credit Risk teams to review repayment data, identify risk patterns, and implement strategies to improve collection rates.
  • Ensure the team provides excellent customer service to resolve issues that may affect repayments.
4. Operational Excellence
  • Manage inventory forecasting and logistics with the supply chain team to ensure product availability at retail points.
  • Ensure all retail outlets comply with brand merchandising, point-of-sale material display, and contractual agreements.
  • Utilize Sun King’s CRM and sales technology platforms to track performance, generate reports, and make data-informed decisions.
  • Prepare and present regular performance reports to senior management.


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