Churchgate Group

Real estate

CRM Sales Operations Associate

Job details

Contract Type

Description

Requirements

  • Bachelor's degree in any discipline
  • Minimum requirement: First Class or Second Class Upper (2:1) ONLY
  • Relevant certifications in data management or Excel are a plus.
  • 0–2 years of experience OR a fresh graduate
  • Minimum academic qualification: First Class or 2:1 ONLY
  • Strong Excel / data handling ability
  • Demonstrated attention to detail (must provide evidence)
  • Highly organised and structured mindset
  • Tech-savvy and quick to learn new tools
  • Strong discipline and follow-through
  • Confidence to prompt and remind team members professionally


Responsibilities
  • Log, update, and maintain all leads and client interactions in the CRM
  • Ensure 100% data accuracy and completeness
  • Track movement of leads across pipeline stages
  • Identify and flag stalled or inactive leads
  • Monitoring response times and follow-ups by sales executives
  • Ensure no lead is unattended beyond defined timelines
  • Prompt team members on pending actions daily
  • Upload and manage leads from marketing campaigns
  • Segment and organize leads for targeted outreach
  • Generate daily and weekly reports from the CRM
  • Track key metrics: lead volume, response time, conversion rates
  • Prepare call lists and follow-up schedules
  • Ensure all activities are properly recorded in the CRM
  • Enforce CRM usage across the sales team


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