Customer Care Representative (E - Commerce)

• B.Sc or HND in a related field.
• Proven experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using online communication tools and e-commerce platforms.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive attitude and willingness to go above and beyond to exceed customer expectations.

• B.Sc or HND in a related field.
• Proven experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using online communication tools and e-commerce platforms.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive attitude and willingness to go above and beyond to exceed customer expectations.

Job Summary

• Are you passionate about customer service and ready to make a difference in the world of e-commerce?
• We're seeking a dedicated Customer Care Representative (E-commerce) to join our team at our Victoria Island location.
• In this role, you'll be the face of our brand, ensuring that every customer interaction is positive, memorable, and exceeds expectations.

Job Functions / Duties

• Provide exceptional customer service to our valued customers online.
• Respond promptly and professionally to customer inquiries via email, chat, and social media platforms.
• Assist customers with order-related questions, product inquiries, and technical issues.
• Resolve customer complaints and escalate complex issues to the appropriate department.
• Process returns, refunds, and exchanges in accordance with company policies.
• Proactively identify opportunities to improve the customer experience and provide feedback to the management team.
• Stay up-to-date with product information, promotions, and company policies to better assist customers.