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Ascentech Services Limited
Consulting + 2 more
Job details
Location
Contract Type
Description
- Bachelor’s Degree in Finance, Business Administration, or a related field preferred.
- 1 – 2 years of experience in credit management, customer relationship management, or collections within a financial institution.
- Strong interpersonal and communication skills with a customer-centric approach.
- Ability to analyze loan accounts and identify payment issues proactively.
- Good problem-solving skills and ability to handle difficult situations tactfully.
- Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
- Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency.
- Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
- Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions.
- Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
- Provide feedback to management on client needs, market trends, and potential credit risks.
- Maintain accurate records of customer interactions, repayments, and follow-up actions.
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