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Jobs and Vacancies in Benin City
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Pickmeup Technologies
Male Administrative Staff - Edo
Benin City, Nigeria
Pickmeup Technologies
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Benin City, Nigeria
Pickmeup Technologies
Female Customer Care Representative
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St. Mary Dedication British International High Schools
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Lead Enterprise Support Company Limited
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Benin City, Nigeria
Agen Longspan Industries Limited
Quality Control / Assurance Officer
Benin City, Nigeria
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Factory / Production Supervisor
Benin City, Nigeria
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Machine Operators
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Electrical Engineer
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The Changeroom
Business Development Manager (Benin)
Benin City, Nigeria
Closing: Jan 31, 2022
12 days remainingPublished: Jan 17, 2022 (2 days ago)
Job Requirements
Education:
Diploma, Associate's degree
Work experience:
3 years
Language skills:
English
Job Summary
Contract Type:
Full time
Job Summary
- Candidates should possess a Bachelor's Degree / HND qualification
- Candidates must have Social Media and IT Knowledge
- Applicant must have 1 to 3 year(s) experience with a ride-hailing firm with is an added advantage.
- Applicant must possess good computer and telecommunication skills.
- Applicant must be innovative and creative.
- Applicant must have the ability to work to achieve set targets and goals.
- Applicant must have the ability to work in a competitive environment.
Responsibilities
Job Summary
- Candidates should possess a Bachelor's Degree / HND qualification
- Candidates must have Social Media and IT Knowledge
- Applicant must have 1 to 3 year(s) experience with a ride-hailing firm with is an added advantage.
- Applicant must possess good computer and telecommunication skills.
- Applicant must be innovative and creative.
- Applicant must have the ability to work to achieve set targets and goals.
- Applicant must have the ability to work in a competitive environment.
Responsibilities
- Monitor the operation and general activities of customers and drivers
- Monitor drivers relationship with customers
- Identifying trends and rending optimum service to customers
- Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
- Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
- Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
- Establish and maintain professional friendly relationship with drivers
- Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
- Provide thorough, proactive support using various platforms including email, chat, and phone support.
- Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
- Create a template for customer satisfaction and loyalty
- Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
- Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
- Provide weekly report for all activities and department.
