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Jobs and Vacancies in Benin City

10

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Pickmeup Technologies

Male Administrative Staff - Edo

Benin City, Nigeria

Pickmeup Technologies

Marketer (Edo)

Benin City, Nigeria

Pickmeup Technologies

Female Customer Care Representative

Benin City, Nigeria

St. Mary Dedication British International High Schools

Chemistry Teacher

Benin City, Nigeria

Lead Enterprise Support Company Limited

Cardiologist

Benin City, Nigeria

Agen Longspan Industries Limited

Quality Control / Assurance Officer

Benin City, Nigeria

Agen Industries

Factory / Production Supervisor

Benin City, Nigeria

Agen Industries

Machine Operators

Benin City, Nigeria

Agen Industries

Electrical Engineer

Benin City, Nigeria

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The Changeroom

Business Development Manager (Benin)

Benin City, Nigeria

Closing: Jan 31, 2022

12 days remaining

Published: Jan 17, 2022 (2 days ago)

Job Requirements

Education:

Diploma, Associate's degree

Work experience:

3 years

Language skills:

English

Job Summary

Contract Type:

Full time

Job Summary
  • Candidates should possess a Bachelor's Degree / HND qualification
  • Candidates must have Social Media and IT Knowledge
  • Applicant must have 1 to 3 year(s) experience with a ride-hailing firm with is an added advantage.
  • Applicant must possess good computer and telecommunication skills.
  • Applicant must be innovative and creative.
  • Applicant must have the ability to work to achieve set targets and goals.
  • Applicant must have the ability to work in a competitive environment.


Responsibilities
Job Summary
  • Candidates should possess a Bachelor's Degree / HND qualification
  • Candidates must have Social Media and IT Knowledge
  • Applicant must have 1 to 3 year(s) experience with a ride-hailing firm with is an added advantage.
  • Applicant must possess good computer and telecommunication skills.
  • Applicant must be innovative and creative.
  • Applicant must have the ability to work to achieve set targets and goals.
  • Applicant must have the ability to work in a competitive environment.


Responsibilities
  • Monitor the operation and general activities of customers and drivers
  • Monitor drivers relationship with customers
  • Identifying trends and rending optimum service to customers
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
  • Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
  • Establish and maintain professional friendly relationship with drivers
  • Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
  • Provide thorough, proactive support using various platforms including email, chat, and phone support.
  • Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
  • Create a template for customer satisfaction and loyalty
  • Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide weekly report for all activities and department.


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