Sun King
Energy + 2 more
Description
You might be a strong candidate if you:
- Hold a Bachelor's Degree/Diploma in Social Science Studies or similar.
- Are a fresh graduate.
- Able to speak any of the local languages Yoruba or Hausa.
- Possess basic knowledge of Excel spreadsheets and data entry skills.
- Have experience in assisting customers is a plus.
- Are open to working in a flexible and creative work environment with fast-evolving operations.
- Have the ability to multitask while working under tight deadlines with close attention to detail,
- Have the ability to remain professional and courteous with customers at all times
- Have excellent verbal and written communication skills - both in English.
- Are able to work in shifts
Responsibilities
- Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Receive customer queries and ensure these are resolved promptly
- Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
- Help minimise defaults by reaching out to customers with delayed payments.
- Proactively contact dormant customers directly to resolve any pending issues.
- Building and maintaining good customer relationships with regard to the diversity of the customer base.
- Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
- Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
- Perform any other tasks or duties that may be assigned.
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