Customer Support & Sales Development Associate

Lead Response & Engagement

• Respond to all inbound leads within 5–10 minutes across digital channels.
• Engage prospects professionally to understand their interest and requirements.
• Provide initial information and guide prospects through the early stages of the sales journey.

Lead Qualification & Pipeline Management

• Conduct structured qualification calls to assess budget, timeline, purchase purpose, and source of funds.
• Categorize leads into Hot, Warm, or Cold based on qualification criteria.
• Ensure only qualified and serious prospects move forward into the sales pipeline.

Sales Coordination & Booking

• Schedule property inspections or strategy calls for qualified prospects.
• Ensure seamless handover of qualified leads to the sales team.

Follow-Up & Conversion Support

• Conduct daily follow-ups with prospects until conversion or disqualification.
• Maintain strong engagement to keep prospects moving through the sales funnel.

CRM & Data Management

• Accurately log all interactions, lead status updates, and follow-up actions in the CRM system.
• Maintain organized and up-to-date lead records for pipeline visibility and reporting.

Key Performance Indicators (KPIs)

• Manage inbound leads daily.
• Achieve 20% or higher lead qualification rate.
• Meet weekly targets for inspection or strategy call bookings.
• Contribute to monthly revenue influenced through qualified leads.
• Maintain lead response time SLA compliance (5–10 minutes).

Qualifications/Experience

• Bachelors degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 2–4 years experience in sales, customer engagement, or lead qualification roles.
• Proven experience handling high volumes of leads in a sales-driven environment.
• Experience working with CRM systems and managing sales pipelines is an advantage.
• Strong sales and lead qualification skills.
• Excellent objection handling and negotiation abilities.
• Confident and assertive communication style.
• Strong organizational and CRM management skills.
• Ability to work efficiently under pressure and manage large lead volumes.
• High attention to detail when recording and tracking lead information.
• Results-driven with a strong focus on revenue outcomes.
• Confident communicator with strong persuasion skills.
• Highly responsive and proactive in managing inbound opportunities.
• Strong discipline in follow-ups and pipeline management.
• Professional, credible, and customer-focused.