Director of Operations

• BA/BS degree in a relevant field.
  

• A minimum of 7 years’ experience setting up and managing administration, procurement, logistics, and human resource systems with NGOs or a business with supervisory responsibilities.
  

• Demonstrated understanding of supporting complex operations in challenging environments.
  

• Demonstrated attention to detail, following procedures, meeting deadlines, and working and problem-solving independently and cooperatively.
  

• Knowledge of Mercy Corps systems and procedures (esp. procurement systems) desirable; knowledge of USAID and other donor regulations will be helpful.
  

• Excellent negotiation and representation skills.
  

Strategy & Vision

• Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
  

• Set direction of program support department by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development.
  

• Work with the Country Director and senior management team to support the growth of the program portfolio, formulate strategies and plans.
  

Influence & Representation

• Identify, build, and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments, and other stakeholders.
  

• Communicate effectively to ensure overall program targets and donor obligations are met.
  

• Communicate with our partners to verify their systems and that they understand and follow all appropriate procedures and archiving.
  

Operational

• Ensure integration of program support systems and processes in all Mercy Corps Nigeria offices.
  

• Ensure all offices have capacity (human and technical) to support smooth program operations.
  

• Ensure internal and donor procedures, policies, and guidelines are followed.
  

Team Management

• Lead and develop program support teams in the main office and field offices.
  

• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  

• Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
  

Finance & Compliance Management

• Ensure compliance with donor and Mercy Corps regulations.
  

• Draft and review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.
  

Security

• Ensure compliance with security procedures and policies as determined by country leadership.