Head, Agile Program Delivery Office

Head, Agile Program Delivery Office

About Us

Polaris Bank Limited is a Tier II Nigerian bank that was established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services. The bank caters to both individuals and corporate entities through carefully designed Retail, SME, Commercial, Corporate banking as well as products for Government MDAs. The Bank is a market leader in Revenue Collection, both in the public and private sectors, with collection mandates in about 30 of 36 states in Nigeria including Lagos State. Polaris Bank is a key player in financial inclusion and enjoys significant brand loyalty from its diverse customer base across demographics, industries and sectors.

About the Role

The Head, Agile Program Delivery Office ensures technology initiatives across Polaris Bank are delivered on time, efficiently, and in a way that maximizes business value. This role directs four functions — Agile Program Management, Scrum/Agile Coaching, Portfolio Management, and Performance Metrics — through specialist leads and coaches.

Key Responsibilities

Agile Program Management Oversight

• Coordinate delivery across multiple agile teams, managing cross-team dependencies and ensuring program-level alignment
• Escalate and resolve delivery risks that span multiple teams or initiatives

Scrum/Agile Coaching Oversight

• Ensure agile best practices and ceremonies are consistently applied and continuously improved across delivery teams
• Build organizational agile maturity through coaching and capability-building

Portfolio Management Oversight

• Own the technology portfolio prioritization process, ensuring alignment with business strategy and available capacity
• Ensure resource allocation and capacity planning decisions maximize return on technology investment

Performance Metrics Oversight

• Ensure delivery metrics (velocity, quality, throughput) are tracked and reported consistently across teams
• Use delivery data to drive continuous improvement in program execution

Core Competencies

• Agile program and portfolio management (SAFe, Scrum, Kanban)
• Coaching and organizational change leadership
• Financial and capacity planning across a technology portfolio
• Data-driven performance management

Familiarity With Tools

JIRA, JIRA Align, Rally, VersionOne, Miro, Confluence; JIRA Portfolio, LeanKit; Power BI, Tableau, JIRA Analytics

Qualifications

• Bachelor’s degree in a relevant field; SAFe, PMI-ACP, or equivalent agile/portfolio certification strongly preferred
• Demonstrated track record running agile delivery or PMO functions across multiple concurrent initiatives, ideally in banking or a large enterprise setting