• Provide cross-departmental direction for overall volunteer engagement, management, and talent development;
  

• Promote equality and diversity as part of the culture of the organization.
  

• Establish and maintain an efficient volunteer structure and processes required to meet objectives and manage day-to-day volunteer engagement including engagement tracking, volunteer evaluation/feedback, and communication.
  

• Participate in the strategic planning process and oversee the engagement of volunteers in relevant programs and organizational operations.
  

• Oversee Slum2School’s internship and volunteer exchange program.
  

• Create a cordial environment of teamwork, appreciation, and recognition.
  

• Oversee planning and organization of Management Support Team (MST) meetings including agenda preparation and reporting, general volunteer meetings, and physical and virtual hangouts.
  

• Work with the Volunteer Department to manage human resources including establishing and determining volunteer policies, benefits, recruitment, evaluation, recognition
  

• Identify relevant opportunities for volunteer talent development.
  

• Work with the Media & Communications department to ensure timely dissemination of information including frequent organizational update communication to volunteers.
  

• Bridge management and employee relations by addressing demands, grievances, or other issues.
  

• Manage the recruitment and selection process.
  

• Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
  

• Nurture a positive working environment.
  

• Assess training needs to apply and monitor training programs.
  

• Bachelor’s degree or Master’s degree in Human Resources, Business administration, or other related areas. 
  

• 3 – 5 years of experience in a related role.
  

• Certifications for Human Resource Professionals (HRCI, SHRM-CP, PHR, APHR)
  

• Proven record as human resources manager or relevant experience in a for-profit or nonprofit organization.
  

• Proven record of leadership skills at a mid or senior organizational level.
  

• Knowledge of employee relations procedures and applicable law.
  

• Knowledge of staffing and employment practices.
  

Skills

• Passion and Enthusiasm for Slum2School’s mission and an unwavering commitment to making Slum2School a high-performing Pan-African Development organization.
  

• Interest and/or previous experience in the NGO or development sector.
  

• Exceptional strategic planning abilities, attention to detail, and delivery.
  

• Self-starter who takes initiative, uses sound, independent judgment, and discretion, and seeks guidance and feedback where appropriate – a doer as well as a manager.
  

• Strong analytical and problem-solving skills; highly organized with concern for detail and a commitment to rigor.
  

• Experience with creating and leading a diverse and energetic staff, including an ability to motivate individuals and foster team spirit.
  

• Interpersonal skills to form effective working relationships with people at all levels.
  

• Excellent verbal, written, and analytical skills.
  

• Strong time management skills and the ability to manage teams, departments, and projects simultaneously.
  

• Professionalism, empathy, and the ability to work as part of a team, maintain a sense of humor, and interact with a diverse array of people from all walks of life.
  

• Strong relationship, communication, and project management skills.