Head, General Merchandise

Requirements:

Bachelor’s degree in Business Administration, Supply Chain, Marketing, or related field (MBA is a plus).

Experience:

Minimum 10 years of relevant experience in e-commerce, retail, or FMCG—minimum 3 years in a senior leadership role. Post NYSC experience.

• Define and execute the strategic roadmap for the General Merchandise Department, aligned with Payarena Mall’s overall vision and growth targets.
  
• Lead category planning, assortment strategy, and pricing initiatives to improve customer experience and drive conversions.
  
• Identify trends and demand patterns to expand and optimize the product offering across key verticals.
  

Vendor & Partner Management

• Acquire, manage, and grow relationships with high-impact vendors, distributors, and brand partners.
  
• Negotiate commercial terms, supplier incentives, exclusivity deals, and strategic campaigns.
  
• Monitor vendor compliance with SLAs on pricing, quality, stock availability, and fulfillment.
  

Revenue & Performance Management

• Drive revenue growth through assortment expansion, product bundling, pricing strategy, and promotions.
  
• Track sales performance, conversion metrics, and customer feedback; use insights to adjust strategy and enhance performance.
  
• Ensure effective execution of merchandising, catalog management, and content optimization.
  

Team Leadership & Collaboration

• Lead and mentor a team of category managers, business development executives, and account officers.
  
• Collaborate cross-functionally with marketing, technology, logistics, customer service, and finance to ensure operational excellence.
  
• Foster a culture of accountability, innovation, and continuous improvement.