Head Of Account Management

Head Of Account Management

Our client is a transportation and mobility services company.

Job Summary

We are seeking a highly experienced and strategic Head of Account Management to oversee all recovery efforts and manage client relationships across the recovery function. This role is responsible for ensuring effective recovery performance while maintaining strong client relationships, improving retention, and protecting the company’s reputation.

Key Responsibilities

• Lead and monitor all recovery activities to ensure effectiveness and compliance
• Develop and implement recovery strategies aligned with company objectives
• Oversee account management teams responsible for recovery and client engagement
• Ensure timely follow-up, resolution, and closure of recovery accounts
• Manage and strengthen client relationships throughout the recovery life cycle
• Drive client retention by ensuring professional, ethical, and respectful engagement
• Monitor recovery performance metrics and ensure targets are achieved
• Handle escalated client issues related to recovery and account management
• Ensure adherence to internal policies, regulatory requirements, and best practices
• Prepare and present recovery and account management reports to senior management

Requirements

• Minimum of 5 years proven experience in account management, recovery, collections, or credit operations
• Strong leadership and people management skills
• Excellent client relationship and negotiation abilities
• Sound understanding of recovery processes and financial services operations
• Strong analytical, reporting, and decision-making skills
• Ability to balance recovery objectives with customer retention
• Minimum of Bachelor’s degree in Finance, Business Administration, or a related field