Head Of Support Services

• Postgraduate Degree in Business Administration, Finance or Accounting professional qualification such as ACCA or CPA.
• Excellent knowledge in reviewing major international donor reports and knowledge of major donor rules including UNHCR, WFP, ECHO, EC, DFID, DANIDA and USG
• Experience working in an ERP system, including supply chain, finance and HR system. Knowledge Dynamics 365 financial software will be an added advantage
• Possess strong accounting, analytical and conceptual skills.
• Proven management and leadership skills.
• Proven commitment to accountable practices.
• Understanding of the countries in which DRC operates and sensitive to the cultural context
• Commitments: DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework into the work of DRC.

Experience and Technical Competencies: (include years of experience):

• At least 7 years' experience in relevant field
• At least 4 years' experience with people management
• Experience in a similar role in an international NGO
• Proven leadership skills and a competence in people management
• Proven operational management experience and capability, including in conflict areas
• Proven significant financial, information and systems management experience
• Significant experience in procurement and tender processes
• Understanding and experience of institutional fundraising
• Understanding of the countries in which DRC operates and sensitive to the cultural context
• Experience working in an ERP system, including supply chain, finance and HR systems

About You:

• To be successful in this role we expect you to 7 years INGO or other international agencies experience in finance or operations management in international humanitarian Programmes, a demonstrated ability to set up operational management systems in a large programme and direct experience of delivery of humanitarian programme in an emergency response.

Desirable:

• Procurement and supply chain management is desired
• Knowledge of working in challenging and insecure environments
• Proven ability to manage large varied workloads and deal constructively with stress and periods with long hours.
• Proven ability to prioritize tasks, meet deadlines and work with limited supervision.
• Proactive, stable and robust character and a good team player.
• Excellent interpersonal skills and demonstrated ability to establish effective working relations at all levels.

• Postgraduate Degree in Business Administration, Finance or Accounting professional qualification such as ACCA or CPA.
• Excellent knowledge in reviewing major international donor reports and knowledge of major donor rules including UNHCR, WFP, ECHO, EC, DFID, DANIDA and USG
• Experience working in an ERP system, including supply chain, finance and HR system. Knowledge Dynamics 365 financial software will be an added advantage
• Possess strong accounting, analytical and conceptual skills.
• Proven management and leadership skills.
• Proven commitment to accountable practices.
• Understanding of the countries in which DRC operates and sensitive to the cultural context
• Commitments: DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework into the work of DRC.

Experience and Technical Competencies: (include years of experience):

• At least 7 years' experience in relevant field
• At least 4 years' experience with people management
• Experience in a similar role in an international NGO
• Proven leadership skills and a competence in people management
• Proven operational management experience and capability, including in conflict areas
• Proven significant financial, information and systems management experience
• Significant experience in procurement and tender processes
• Understanding and experience of institutional fundraising
• Understanding of the countries in which DRC operates and sensitive to the cultural context
• Experience working in an ERP system, including supply chain, finance and HR systems

About You:

• To be successful in this role we expect you to 7 years INGO or other international agencies experience in finance or operations management in international humanitarian Programmes, a demonstrated ability to set up operational management systems in a large programme and direct experience of delivery of humanitarian programme in an emergency response.

Desirable:

• Procurement and supply chain management is desired
• Knowledge of working in challenging and insecure environments
• Proven ability to manage large varied workloads and deal constructively with stress and periods with long hours.
• Proven ability to prioritize tasks, meet deadlines and work with limited supervision.
• Proactive, stable and robust character and a good team player.
• Excellent interpersonal skills and demonstrated ability to establish effective working relations at all levels.

Overall Purpose of the Role

• Operationally and strategically the Head of Support Services (HoSS) holder is responsible for Finance, Human Resources, Logistics and Procurement, Administration, and IT.
• They oversee, develop, and provide strategic direction, mentorship and support to their support areas.
• An active member of the Senior Management Team, this role ensures that all aspects of the Country Office management is represented and considered in decision making.
• This role has a country focus and ensures compliance to DRC procedures and guidelines within the country.
• The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks.
• The role provides support and/or technical guidance to country operations while overseeing country activities.

Duties and Duties
Management:

• Lead and manage the support managers nd specialists (including people planning, performance, well-being and development).
• Manage, deliver, and report on current operations and programme support in each area of implementation.
• Establish high performing support teams ensuring high-quality approaches are maintained.
• Develop and improve operational approaches, compliance, and systems, and support the Country Director to build and deliver effective and sustainable interventions.
• Responsible for the strategic development, management, and implementation of the support operations.
• Ensure appropriate technical support is available to programs, in line with organizational priorities.
• Ensure support for annual planning and review processes.
• Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines.

Operational Management:

• Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit.
• Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under their supervision.
• Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
• Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems.
• Work closely with Risk and Compliance coordinator to develop and maintain a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy.
• Ensure that all administrative and legal-related systems are accurate and maintained.
• Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support.
• Contribute to the development and implementation of DRC’s global development initiatives.

DRC Dynamics ERP System:

• Ensure ERP functionality is properly used by relevant staff.
• Apply reports and data analytics from DRC Dynamics to improve overall performance.
• Act as heavy user for most of the Projects & Finance functionalities.

Supervisor Responsibilities:

• Supports the managers to coordinate the daily activities of small teams to ensure workload is supported and prioritized appropriately.
• Develops a capacity building and mentoring style of operations within the teams’ offering trainings and opportunities within the organization for staff development.

Deputy Responsibilities:

• Function as Country Director during their absence. Represent DRC on behalf of the Country Director upon agreement with authorities, UN agencies, humanitarian agencies, and other partners.
• Other deputizing duties as agreed with the Country Director