Head, Technical Operation

• Bachelor's degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field (2.2/Upper Credit Minimum)
• Master’s degree in engineering, MBA or its equivalent preferred
• ITIL (Information Technology Infrastructure Library and(PMP) Project Management Professional certification desirable
• Network Optimization skill
• At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space
• 10 years of experience as a technical operations manager or lead
• Application Virtualization such as Oracle, Citrix etc.

• Bachelor's degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field (2.2/Upper Credit Minimum)
• Master’s degree in engineering, MBA or its equivalent preferred
• ITIL (Information Technology Infrastructure Library and(PMP) Project Management Professional certification desirable
• Network Optimization skill
• At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space
• 10 years of experience as a technical operations manager or lead
• Application Virtualization such as Oracle, Citrix etc.

Job Description

• The Head, Technical will work with the DCEO to articulate and execute long-term technical strategy for the business division, including network design, optimization, security, service delivery and program management.
• He / she is responsible to develop the capabilities of the technical team.

Duties

• Responsible for the 24x7 operation and availability of the technical infrastructure
• Manages the Division’s IT infrastructure services team; setting goals, prioritizing projects, communicating with stakeholders and oversees budgets
• Defines the overall mission of the infrastructure services team
• Direct operational support for network operations and technical assistance centre
• Develop IT strategies and vision and articulates them to team members and other stakeholders
• Enable a highly scalable, fault-tolerant platform for corporate clients adhering to best practices to ensure optimal performance and achievement of customer SLAs
• Maintain knowledge of infrastructure/architecture standards and practices
• Support the delivery of connectivity products and services to the corporate customers
• Responsible for overall management of technical operations for the Division which includes setting strategic direction and objectives
• Establish, maintain, and drive continuous delivery of a technology and support roadmap that significantly elevate, drive, and transform the business of customers
• Provide infrastructure architecture support for internal technical operations and the Project Management Office.